Takeaways from the 2021 Mobility Outlook Survey: Financial Services

    Mar 22, 2021 @ 11:31 AM / by Jade Chang

    2021 MOS2

    Focus on Financial Services  

    2020 was a very challenging year for Global Mobility. However, it gave mobility teams the time to reflect and demonstrate their value and global perception to their overall organizations. Global Mobility’s goals remain steadfast in a pre-, during-, and post-COVID-19 world: to help attract and retain key global talent. 

    Here are the key trends within the Financial Services industry for 2021.

    1. Employee Experience

    One of the main initiatives for the Financial Services industry in 2021 is improving the employee experience. Over the years, we have seen industries far and wide grapple with how to improve the experience and benefits. Currently, financial services lead the general industry in how they are offering flexibility to the employees. 45% of companies provide a cash lump sum, and 27% provide a delivery choice between cash lump sum or relocation services. A blend of approaches ensures benefits and polices are agile for a diverse, cross-border population.

    However, the industry wants to enhance the experience further. 40% of companies are planning to add new policies to help add more flexibility/choice of benefits this year. Additionally, adding self-service options and tracking goals over the course of the assignment will also help improve the employee experience.

    2. Communication is Everything!

    Another initiative within the Financial Services industry is to increase overall communication. Over the past year, we have seen many companies explore how they can provide better communication to their employees — anything from small pre-assignment tasks explanations to full briefings on what to expect during an assignment.

    Communication documents have ranged between standard one-pagers to video suites. The use of better communication tactics will help enable the Financial Services industry to give more autonomy to the employees and achieve the other initiative of providing more self-serve aspects of their assignment. Excellent communication is a great foundation to achieving a positive employee experience.

    3. Diversifying the Policy Suite

    Over the years, the number of policies in the mobility suite has increased. Today, Financial Services has an average 6.3 policies at their disposal. As we have seen in a COVID-19 world, the workforce is becoming more diverse and remote working has become the new normal.

    The Financial Services industry is expecting to see increases in international one-way transfers (48%), international remote work (42%), and short-term assignments (38%). Whereas, the general industry will see increases to international remote work, domestic remote work, and virtual assignments. The introduction of formal policies for these unique working arrangements will better allow for more employee flexibility and address the business’ short- and long-term initiatives.

    Download the complete report to learn more.

    Stay tuned for more industry-specific posts.

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    Don't forget to register for our upcoming MOS webinar:

    Webinar Part 2: MOS 2021 Corporate Case Studies

    March 25, 2021 | Session 1: 10:00 AM ET / 3:00 PM CET 
    Session 2: 2:00 PM ET / 7:00 PM CET

    We’ll showcase how two AIRINC clients seized opportunities related to the themes of this year’s survey. Case studies include:

    • Reflecting changing business and talent needs in the Mobility program using data and analysis
    • Building a human-centric program that supports the organization’s talent targets including diversity and inclusion


    About AIRINC

    Listen | Partner | Deliver.  For over 60 years, AIRINC has helped clients with the right data, cutting-edge technology, and thought-leading advice needed to effectively deploy talent worldwide. Our industry expertise, solutions, and service enable us to effectively partner with clients to navigate the complexity of today’s global mobility programs. As the market continues to evolve, AIRINC seeks innovative ways to help clients address new workforce globalization challenges, including mobility program assessment metrics and cross-border talent mobility strategy. Our approach is designed with your success in mind. With an understanding of your goals and objectives, we ensure you achieve them. Headquartered in Cambridge, MA, USA, AIRINC has full-service offices in Brussels, London, and Hong Kong. Learn more by clicking here.


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    Topics: Benchmarking, Mobility Policy, Webinars, Remote worker, Balance Sheet Manager, Mobility trends, Training and E-Learning, Educational, Commuters, remote work, global mobility trend, trends in global mobility, Financial services

    Jade Chang

    Written by Jade Chang

    Jade joined AIRINC’s Client Engagement group in 2015. Since that time, she has specialized in servicing clients throughout the Northeast U.S. Jade primarily services large managed programs focused within the Pharmaceutical and Banking industries. Also a member of AIRINC’s Advisory Services team, she has worked on a variety of projects across a multitude of industries. Jade’s Advisory Services focus is on benchmarking. Jade received her B.A. in Economics from Boston University and is based in New York, NY.